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Terms and Conditions

Terms and Conditions2023-12-01T15:54:03+02:00

Terms and Conditions

We recommend that you periodically check these terms and conditions, because we reserve the right to change them at any time and the terms and conditions that are available on our site at the time you are using it will be those that apply during such use.

  1. Our Details & Contacts

MiFitness details are as follows:

MiFitness PTY LTD
1 Kikuyu Road,
Sunninghill, 2191

MiFitness Supply a wide range of products such as: Cardio Equipment, Strength Equipment, Functional Training Equipment, Exercise Products, Heart Rate Watches & Sports Watches. We also provide backup service and maintenance for all the items that we sell.

Office working hours are:

Mon – Thurs: 8am-5pm
Friday: 8am-4pm
Saturday: 9am-1pm (Closed on long weekends)
Sunday: Closed
Public Holidays: Closed

If a public holiday falls on a Friday or Monday, we will be closed the Saturday.</p

Customer Support Contact

hello@mifitness.co.za / Tel: +2711 704 6711

Sales Contact

hello@mifitness.co.za / Tel: +2711 704 6711

  1. Delivery and Delivery Charges

2.1 Delivery charges on mifitness.co.za, are according to weight. You are welcome to contact us to see if we can arrange a better price for delivery. Delivery and Assembly prices are usually well priced in local areas, i.e. Johannesburg. Delivery prices go up significantly in outlying areas, and in areas where there is no MiFitness representation. MiFitness aims to deliver goods within 5-8 working days.

  1. Signing for Goods

Some deliveries may require a signature at the point of delivery. On these occasions please check the delivery carefully for signs of possible damage, before you sign to say that you have received them in good condition. On some occasions, the outer packaging on heavier items may become damaged during transit. In most cases, this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive a parcel, which is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us via hello@mifitness.co.za or call our customer service team on +2711 704 6711 stating the reason for the refusal. We will then resolve the problem in the best and quickest means possible. Fortunately, this happens very rarely.

  1. Returns

By purchasing from this website you agree to our Returns and Exchange policy. For full details of the MiFitness Returns and Exchange policy, please visit https://www.mifitness.co.za/refunds-and-exchanges.

  1. Complaints

5.1 On the very rare occasions that you wish to complain about any of our services, we aim to deal with the complaint as effectively as possible. In the first instance, please fill out our grievances form by following this link: https://www.mifitness.co.za/grievance. We aim to acknowledge any complaints within 5 working days and to conclude our investigations as soon as possible thereafter. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

  1. Use of Website

6.1 You will be able to access the majority of this Website without having to register any details with us. However, certain areas of this Website will only be accessible only if you have registered.

  1. Site Access

7.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

7.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

7.3 Subject to paragraph 7.1, no part of this Website may be reproduced without our prior written permission

  1. Site Availability

8.1 We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error-free service. We may suspend our service for operational reasons such as repair, maintenance, or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods, or services at any time as we see fit.

  1. User Conduct

9.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate, and otherwise use such material for any and all purposes.

9.2 When using this website you shall not post or send to or from this Website any material: a. for which you have not obtained all necessary consents; b. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to civil liability, or otherwise is contrary to the law in the Republic of South Africa; c. which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

9.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 9.2.

  1. Links to and from Other Websites

10.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third-party websites or their content. We do not endorse the third-party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk

10.2 2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; and (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

10.3 If you choose to link to our website in breach of Paragraph 10.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

As an environmentally conscious online retailer, we are committed to offering our clients the opportunity to recycle electrical goods in line with WEEE regulations. These state that each EU Member State now has a legal obligation to minimize the disposal of WEEE in landfill sites. The aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

  1. Disclaimer

12.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

12.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties, and conditions which but for these Terms may have effect in relation to this Website.

Deliveries :

· Please ensure that any fault is reported to MiFitness within 48 hours of delivery

· MiFitness will not be held liable for any warranty claims should home use products be used in light or full commercial spaces

· Handling charges will be applied to items that are used and returned.

· No returns after 7 days – For any warranty claims, MiFitness will attempt to repair the item before replacing. MiFitness must be allowed the opportunity to repair or replace any faulty equipment.

· Original Tax Invoice or a signed Delivery Note must be kept as proof of purchase and for any warranty claims

Free Shipping is now valid for online orders above R5000
– Outlying deliveries will incur additional costs once the order has been processed.

Warranties are split into two parts, namely:

1) Warranty on Parts – If a product has a warranty on parts, this covers the product, no matter the location. To asses a defective product, it would need to be sent to one of our branches, or the customer can pay a call out fee, which is calculated by distance.

2) Labour Warranty – Labour Warranties are only applicable in the following areas that MiFitness operates in, namely: JohannesburgPretoria and Cape Town. Customers outside these areas will be charged a call out fee calculated according to distance.